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FAQ

How long will my custom order take?

Most custom orders take between 5-10 business days. During peak times such as Fall rush and Christmas, orders may take up to 10 business days. Please note, custom items are not made in house and are ordered from a licensed Greek vendor.

Which shipping method(s) do you use?

All items ship via USPS- United States Postal Service

We do not use FedEx or UPS at this time

How can I tell if the item I want to purchase is in stock?

If you have questions regarding product availability please call us at 904-353-6200

What are your store hours?

Monday-Friday- 11-5pm

Saturday- 12-3 pm

Is rush shipping available?

Due to our inventory constantly changing we ask that you give us a call regarding expedited shipping. Our phone number is 904-353-6200

We do not overnight packages

I need my order by a certain time. Can you get it to me?

Please give us a call at 904-353-6200 to discuss shipping time frames. If the item is in stock we will ship the item within 24 hours.

We will take the item to the Post Office, but we cannot guarantee what happens after that. We will do everything on our end to get the items to you in time.

What happens if an item is no longer available?

A refund will be processed as soon as possible. An e-mail will be sent showing the amount refunded. If you have not ordered from us before the email may go to your spam folder.

Do you offer group orders?

Yes, we do offer group order. Please email us at orders@brothersandsistersgreekstore.com or give us a call at 904-353-6200 and ask for David.

 


 

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